If you're not quite sure which size is right for you, please refer to our size guide. You'll find it next to the available sizes for each of our products.

You may have provided an invalid email address during registration.
It is best to contact us directly.
By phone at +49 (0) 761 / 6800 2289 or via email at: info@filotimo-concept.de

We totally get it, we change our minds too! Although we wish we could, we are currently unable to change or cancel an order once it has been placed. We hope to have a cancellation window one day. Should the items not work out, please be sure to exchange them for a preferred style or return them for a refund.

Your personal data will be transmitted via SSL encryption during the ordering process. We strictly adhere to the data protection regulation. Further information can be found under Privacy Policy.

• Payment in advance
• Paypal
• Credit card (Visa, Mastercard, Amex, Maestro)
• GiroPay
• Sofort Überweisung
• Klarna

For more information on payment methods, please visit Shipping and Payment.

Bank details:

Sparkasse Freiburg-Nördlicher Breisgau
Recipient: Lisa Hartmann & Robin Schäfer GbR
IBAN: DE12 6805 0101 0014 2229 39
BIC/SWIFT code: FRSPDE66XXX

• Please state the invoice number as the payment reference.
  
• For advance payment transfers, please state the order number.

For international bank transfers, please ensure that SEPA is selected as the transfer type and Euro as the currency to avoid unnecessary costs.

Yes, through the following payment providers:

• PayPal
• Klarna

To order by invoice, a valid account with the respective payment provider must exist.

Either in our local store Freiburg or here: Vouchers

This is possible in the shopping cart.

We currently ship to Germany, Switzerland, Liechtenstein, and the United Kingdom. The respective shipping costs will be displayed at checkout.

Further information can be found under Shipping and Payment.

Would you like to order to another country? Simply contact us and we will see what we can do. info@filotimo-concept.de

Generally, you will receive the tracking code or shipment number for your package with the shipping confirmation. You can use this to track the status of your order with DHL.

Our flat shipping rates are based on the order value and are charged once per order. Any subsequent deliveries are free of shipping costs. For more information on shipping costs, please visit Shipping and Payment.

FILOTIMO ships Monday to Friday with DHL, DHL GoGreen, and Deutsche Post.
You can find the delivery time in the item description.
If you choose payment in advance, the delivery time will be extended.
For payment in advance, shipping will only occur after actual receipt of payment.
The stated delivery time refers to delivery within Germany.
Shipping abroad takes longer depending on the destination country. For shipments to Austria, the parcel transit time increases by one business day; for shipments to Switzerland, it increases by two business days.
Please refer to the additional information under Shipping and Payment.

1. Please fill out the enclosed return slip completely and place it in the package.
2. Send the package back to us. The address can be found on the return slip.

Shipping costs for returns are to be paid by the customer.

General return information:

Please note that processing returns can take up to 10 business days. Refunds will be issued using the same payment method as at the time of order placement.

You can find more information here.

Refunds will be issued using the same payment method used for the original purchase.

After your return has arrived and been inspected by us.

Naturally, you can return unworn items with tags to us within 30 days.

Please note a few details:

• Please always return purchased items with the attached tag, otherwise the purchase price will not be refunded.

• Please enclose the completed return form with your return.

• When returning items, please use the original product packaging if possible. For environmental reasons, we try to reuse as many shipping packages as possible.